1 Start from Online Screen Management
Welcome to VNNOX Care, a professional cloud platform designed for LED screen service providers to manage the maintenance of LED screens.
No matter what your business development is based on, the pre-sales plan, construction deployment, screen data management, screen status monitoring, or after-sales maintenance of screens, systematic management of maintenance is indispensable. VNNOX Care comes with a simple and flexible management approach allowing you to easily create your own maintenance management system. This system can improve maintenance efficiency, lower service costs, and create value for the enterprise through services.
Now, let's get started with VNNOX Care.
This chapter uses the methods to bind screens to VNNOX Care during construction and back up screen data to the cloud as examples to show you how to quickly set up the VNNOX Care system.
- Basic service structure and concept of VNNOX Care
- How to quickly bind a screen to VNNOX Care during construction
- How to back up screen data and manage screen data with VNNOX Care
# 1.1 Basic Service Structure of VNNOX Care
VNNOX Care consists of the following:
- Team: The team is the top-level structure of VNNOX Care. Under the team, there are multiple screens and various service tools.
- Screens: Include all the key parameters relating to the screen, such as the input source, sending card, receiving card, cabinet, module, and Ethernet cable, as well as backup files, maintenance data, etc. For example, if you bind a screen to VNNOX Care during construction, you can obtain the data and files of this screen; if you perform repairs in the after-sales service process, you can update the backup files, spare parts and replacement information, warranty period, and other data of the screen in the project.
- Service Tools: Provide a variety of services for the planning, construction, monitoring, and maintenance of a screen project, including screen data panel, automatic alarm notification and screen fault locating, and technical video tutorials. These services are closely integrated with screen management to improve the operation and maintenance services and collaboration efficiency of enterprises.
# 1.2 Data Structure of VNNOX Care
The screen data transmission link allows screen data to be reported and monitored according to the different types of controlling devices.
# 1.3 Quickly Bind a Screen to VNNOX Care During Construction
You have learned about the basic structure of a screen. Before you get started with VNNOX Care to manage a screen, the first thing to do is to bind the screen to VNNOX Care during construction.
VNNOX Care offers the following two methods for screen binding:
- When Internet access is available on the construction site, bind the screen to VNNOX Care by backing up screen configuration files to the cloud using NovaLCT.
- When there is no Internet access on the construction site, export the entire screen monitoring data to bind the screen to VNNOX Care.
# 1.3.1 Bind an Online Screen to VNNOX Care
Prerequisites:
- Make sure that the system is connected to the Internet and contact NovaStar to get the account information of VNNOX Care, including an access URL, user name and password.
- The firmware versions of multimedia players must be V3.3.0 or later.
- After the screen configuration is completed on the construction site, click Save System Configuration File on the screen configuration page of NovaLCT to open the window below.
- Select a server, enter the login user name and password for VNNOX Care, and specify a screen name and system configuration file name.
- Click Save to save the system configuration file to the cloud. And the screen is bound to VNNOX Care automatically.
- When NovaLCT is V5.4.3 or later, the screen binding is now completed and you can start using VNNOX Care to monitor the screen.
- When NovaLCT is V5.4.2 or earlier and it is a synchronous screen, you still have to complete monitoring configuration in NovaLCT by following the steps below.
Enable Screen Monitoring
- Go back to the homepage of NovaLCT and click Monitoring to open the monitoring window.
- Click Configuration to open the MonitorSite - Settings window. Complete the following monitoring settings and click Save.
- On the Refresh Period tab page, select Automatic Refresh to set a refresh period.
- In the Set Rereading Times area, set the reread times when the reading of the monitoring information from the receiving card fails. “2” is recommended.
- Select Link to NovaiCare.
# 1.3.2 Bind an Offline Screen to VNNOX Care
- After screen configuration is done, click Export Screen Monitoring Data on the Screen Configuration tab page of NovaLCT to export the monitoring data of the currently connected screen.
- Specify a file name, click … to select a folder to save the data file, and then click Save.
- Log in to VNNOX Care, choose My Services > Screen Management to access the screen management page.
- Click Add Screen and select the monitoring data file (.oscfg) of the target screen to bind the offline screen to VNNOX Care.
# 1.4 Back up Screen System Files and Manage Screen Data with VNNOX Care
In the previous steps, you have successfully bound a screen to VNNOX Care during construction. Now, you can use VNNOX Care to manage your screen.
Before managing your screen, make sure that the screen system configuration files have been backed up to the cloud. If a hardware device is replaced or a configuration file is lost, you can log in to VNNOX Care and download the backup file to recover your screen timely. In the after-sales service process, you can also update the backup files, spare parts, parts replacement, warranty, and other data according to the maintenance. VNNOX Care can serve as a tool for handover of the work of the technical service team.
Before the end of the after-sales service of a project, you can know about the cost of each after-sales service, which can more accurately provide a reference for project profit calculation. In addition, the effectiveness of technical services will be comprehensively improved.
This section introduces how to back up screen system configuration files and manage screens bound to VNNOX Care so as to make screen operation and maintenance more efficient.
You will learn the following:
# 1.4.1 Back up Screen System Configuration Files
If you choose to bind a screen to VNNOX Care by backing up configuration files during construction, the system configuration files and screen data can be automatically backed up while the screen is being bound.
# 1.4.2 Manage Screen Data
From VNNOX Care homepage, choose My Services > Screen Management to access the screen details page and manage the screen data as required.
- Set the basic information of the screen: click the edit button next to the name or location of the screen to edit its name or location (allowing for fuzzy matching), making it convenient for future monitoring and maintenance.
- Configure the live snapshot: Click Camera Configuration to enable the camera to capture snapshots and monitor the screen in real time. Click the upload button in the bottom right corner of the picture to upload a snapshot captured by the camera during construction.
- Download backup files: If a hardware device is replaced or a configuration file is lost, you can download the uploaded backup files to recover your screen in a timely manner.
Backup files include sending card configuration file, receiving card configuration file, screen connection file, and receiving card version/NovaLCT version.
- Manage parts replacement information: You can record spare parts and part replacement during construction and maintenance, which makes it convenient to prepare the parts for the next maintenance.
- Manage warranty information: You can record the warranty information of the entire screen and accessories, making it convenient to confirm whether an item requiring maintenance is within the warranty period.
Let’s review what we have learned:
- Service and data structures of VNNOX Care
- How to quickly bind a screen to VNNOX Care and enable monitoring during construction
- How to back up screen system configuration files
With these basics, you have generally known how to set up your own VNNOX Care system.
One question has likely popped up in your mind by now: "After the screen is bound to VNNOX Care, where do I present this screen?" The next chapter will give you the answer. You will learn how to present your services to customers on the monitoring data panel.